General maintenance issues in the surgeries were taking up more time than Gavin wanted so he spoke to Douglas Haig of Seraph Property Management about how they could put together a maintenance plan and be able to deal with staff directly. Douglas introduced him to their Facilities Management service where Heath Vets would work with the right contractors to ensure all services were delivered. A portion of one of the surgeries was a residential property, Seraph also took over the day-to-day management to help maximise their income.
When Heath Vets were looking to open a new surgery in Danescourt, Cardiff, Gavin once again approached Seraph to manage the process and deal with clients, and then 18 months later, Seraph also managed the refit of their oldest surgery and are now converting the upstairs, previously empty, into two more flats, further increasing the income for the group.
Gavin says of dealing with Seraph Property Management
“Finding Seraph Property Management has allowed me to focus on growing our practice. We leave our property matters in the hands of professionals in property whilst we ensure that we as professionals in treating and caring for animals can focus on that.
Seraph Property Management have definitely made it easier for us to run and grow our business.”
Douglas Haig, Managing Director of Seraph Property Management says of working with the Heath Vets Group
“Heath Vets are an ideal client. Both partners, Chris Troughton and Gavin Hill-John are incredibly good at what they do and value their time and expertise, which is why Heath Vets is such a successful business in a competitive market. They understand that their time is better spent developing their business and partnering with experts in property deal with maintaining their property and maximising the income on the portfolio.
It really is a pleasure working with them, they know exactly what they want and expect high standards, which always pushes us to continue to deliver to that level. I’m incredibly grateful for the business they give us and the partnership we have and look forward to continue working with them and hopefully looking to source them another premises for their next surgery soon.”
Seraph Property Management has advised the Heath Veterinary Group on the following areas; Facilities Management, Commercial Management, Residential Property Management, Investment Management, Commercial Leases, Property Sourcing.