Broadband in a rented home – Key questions answered

9th January 2023

We all use the internet. We all need connectivity. But not every rental offers it.

If that’s the case where you’re planning to move, what are your options? Can you get broadband in a rented home? What are the rules? How do you go about it?

If you’re considering moving home and have questions about broadband, we can help.

Here are some common questions our team is asked about broadband in a rented home and the answers we typically give.

Am I responsible for sorting the internet in my rented property?

Yes, you probably will be responsible for arranging internet in your rented property. Some rentals come with internet as part of the package but these aren’t the norm..

Most people prefer to arrange their own broadband so this actually works in your favour.

Do I need to install broadband in the rented home?

Most rented properties should have broadband already installed. That could be cable, fibre or a phone line. 

All can provide a broadband connection.

If you live in a house with an existing connection, you should be able to sign up to whatever contract you like and have internet without any engineering work.

Am I allowed to authorise broadband installation work?

No, you are not allowed to authorise broadband installation work on a rented property.

Even though broadband installation is very minor, it’s still a material change to the building. Most landlords will give their permission but that should happen before authorising any work.

“Whilst most properties now have a broadband line installed just be mindful of any installations your provider may ask to do. It’s important that these are done correctly, not only for the landlord’s benefit but also to keep you safe! 

“Be particularly mindful if you are renting an apartment. Not only will you need to obtain the landlord’s permission you will also need to gain permission from the managing agent of the building, if the cabling is being connected to a communal point. It’s all about keeping you safe and others who live in the building!” – Douglas Haig, MD of Seraph Property Management.

As installation typically involves drilling into the wall and making (minor) changes to the property, you’ll need permission. 

We recommend getting permission in writing, just in case. It’s more than likely your landlord won’t have a problem with authorising the work.

Can I move my existing broadband contract to my new home?

Yes, you can move your existing broadband contract to your new home. If your current provider can provide services in the area, you can move your contract.

This is useful if you’re partway through the fixed period of your contract. If you leave a contract early, you may face early termination fees.

Some providers waive these if they don’t operate at your new address but not all do.

Moving your current connection is often the cheapest way to go until it’s time to renew again.

Once your contract is up, we strongly recommend comparing and switching to get the best deal.

What if my provider isn’t available at my new rented home?

If your provider isn’t available at your new address, you’ll need to look for alternatives.

1. Consider your current contract and assess whether it’s fast enough and has the features you need.
2. Use a comparison site such as Broadband.co.uk to see what deals are available in your area.
3. Compare cost, features, speed and any conditions such as data caps.
4. Consider how long you might be in your rented home and choose a contact to match.
5. Sign up for your new contract and set an installation date.

That’s all there is to finding a new deal if your provider doesn’t offer broadband at your new rented property.

Be aware of fixed terms in broadband contracts. Many newer contracts are for 12, 18, or 24 months. Do you plan on staying in your rented home that long?

If you’re unsure, a shorter contract may offer more flexibility even if it costs slightly more.

How long does it take for my broadband connection to go live?

On average, it takes around 14 days for a new broadband connection to go live.

Some providers can do it faster, but on average it takes two weeks from signing up to a new broadband contract to going live.

The more notice you can give, the better. 

We would recommend shopping around for a new broadband contract or arranging to move your existing one as soon as you have a move-in date for your rented home.

That way, you should minimise time without a connection and should be able to schedule any engineer visit to suit your needs.

Broadband and rented homes

You’ll find most rented homes will have a physical connection already. All you should need to do is arrange connection with your existing provider or new provider.

Only a few rented homes don’t have a connection. As broadband is a selling point, most landlords will agree to a connection if you need one.

If not, consider renting a different property or checking 4/5G connectivity in the area. There’s sure to be some way to get connected!

If you still have questions concerning anything to do with your broadband, contact us for more advice.

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