The main responsibility of the Block Manager is to ensure that all blocks are maintained to a high standard and that freeholders and leaseholders (as well as residents) are complying with all their requirements whilst also balancing the high level of customer service that is expected within the company. The company has a strong culture surrounding hard work, dedication, customer service, attention to detail and teamwork and the applicant must fit in with this philosophy.
As a Block Manager, you will be expected to be the point of contact for landlords, contractors, tenants, leaseholders and freeholders. You will deal with all aspects of the portfolio you are assigned and is predominantly office-based but will include block visits, You will also liaise with our property inspectors and concierge teams. You will be expected to make sure the company hits service level agreement targets and looks to maximise the property assets for the freeholders and leaseholders.
You will be expected to have block management experience and qualifications as well as having a reasonable idea of mechanical, electrical and general building issues. Your customer service levels must be high and you must have a desire to exceed expectations as well as be able to deal with conflicting demands of leaseholders, landlords, tenants and freeholders. You must have a flexible approach to solving problems and your time management.
The people are what make our business. We select not just on skillset but also on passion for delivery. Ultimately people that work for Seraph are nice people to work with.
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