Block Manager

The main responsibility of the Block Manager is to ensure that all blocks are maintained to a high standard and that freeholders and leaseholders (as well as residents) are complying with all their requirements whilst also balancing the high level of customer service that is expected within the company. The company has a strong culture surrounding hard work, dedication, customer service, attention to detail and teamwork and the applicant must fit in with this philosophy.

As a Block Manager, you will be expected to be the point of contact for landlords, contractors, tenants, leaseholders and freeholders. You will deal with all aspects of the portfolio you are assigned and is predominantly office-based but will include block visits, You will also liaise with our property inspectors and concierge teams. You will be expected to make sure the company hits service level agreement targets and looks to maximise the property assets for the freeholders and leaseholders.

You will be expected to have block management experience and qualifications as well as having a reasonable idea of mechanical, electrical and general building issues. Your customer service levels must be high and you must have a desire to exceed expectations as well as be able to deal with conflicting demands of leaseholders, landlords, tenants and freeholders. You must have a flexible approach to solving problems and your time management.

Responsibilities

• Being the initial point of contact for freeholders and leaseholders for day to day issues
• Liaising with the in-house maintenance team and other contractors on maintenance tasks to get quotes, organise works and coordinate access
• Liaising with freeholders and leaseholders on maintenance items or other issues relating to their freehold
• Dealing with utility suppliers for blocks and ongoing bills
• Preparation and issuance of notices in compliance with Section 20 of the Landlord and Tenant Act 1985 in regard to major works
• Arrange and attend AGM’s, providing minutes and following up on any arising actions
• Taking payment from leaseholders
• Undertaking regular block inspections
• Work with the client to reduce service charge and ground rent arrears
• Ensure that all blocks meet current health and safety regulations, fire regulations if relevant and other legislative requirements.
• Responding to complaints to address disputes and potential breaches of lease
• Be responsible for the emergency line not less than one week in seven and not more than one week in three.
• Various administration and reporting to ensure that your portfolio is run in an organised fashion.
• You may be required to perform other roles within the company deemed necessary by the organisation from time-to-time.