Upgrade to ChromeUpgrade to FirefoxUpgrade to Internet ExplorerUpgrade to Safari

Concierge Officer

  • Department: Property Management
  • Salary: £19,000 to £21,000

Full Job Description

Seraph Property Management are specialists in residential, commercial and block management. We have an exciting opportunity for a Concierge Officer to become part of the Block Management team, based in a prestigious development in Cardiff Bay.

You will need to ensure the building you are responsible for is managed and maintained to a high standard. Acting as the first point of contact for the residents and leaseholders, providing efficient day-to-day management of the building. You will be the eyes and ears of the company in the field and the primary face-to-face contact with residents in their building.

Main Responsibilities

  • Managing a building, with a high degree of autonomy.
  • Review regularly processes of visitors to site ensuring H&S policies and procedures are followed.
  • Inspecting the building on a regular basis (Daily, Weekly) and providing reports.
  • Parking management on-site to include resolving issues as they arise.
  • Health and Safety Inspections relating to the building or facilitating contractors to complete assessments.
  • Carrying out minor maintenance tasks.
  • Monitoring the performance of onsite contractors.
  • Minor or emergency cleaning duties of the building, including waste.
  • Taking regular meter readings to provide to the account team for invoicing usage management on-site and litter picking.
  • Completing end-user service testing such as fire alarms, emergency lighting, fire door checks.
  • Assisting the block manager with administrative tasks specific to the block which may include communicating with residents.
  • Monitoring and managing the programmed maintenance of the site.
  • Creating and updating a building user manual.
  • Ensuring all relevant servicing and building maintenance is carried out in a timely manner.
  • To be a point of contact out of hours for any emergency situations that occur onsite attending if appropriate.


  • To respect confidentiality at all times.
  • To promote a professional company image at all times.
  • Assist in the compliance of the Company, working according to all rules and regulations required in operating its business.
  • To be committed to Continuous Professional Development (CPD).
  • Improving your own understanding of the values that underpin the work in the Company by attending relevant induction, training and staff meetings as required.
  • To support and inspire ideas that expand and enrich the business and working environment of Seraph Property Management.
  • There will be times when you may be required to undertake additional tasks, duties and responsibilities within your capabilities and may be asked to undertake an alternative job on a temporary basis. However, you will not ordinarily be assigned to duties or required to perform services which you cannot reasonably perform or are outside the range of your normal skills and experience.

This role is an active role and requires more than front desk security to the building and a candidate must demonstrate their competency to deliver the required tasks.

If you are self-motivated, professional, and looking to become part of a growing local company we look forward to hearing from you.

The hours are Monday- Friday 8am-4:30pm.

Work remotely

  • No

Job Types: Full-time, Permanent

Salary: £19,000.00-£21,000.00 per year


  • 8 hour shift
  • Day shift
  • Monday to Friday


  • Concierge: 1 year (preferred)

Apply for this job

    I confirm that I have read and understand the Job Applicant Privacy Notice