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Senior Property Manager

  • Department: Property Management

Full Job Description

Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. Part of The Seraph Group with over 50 employees across various departments, we are an Investors in People accredited organisation. We are looking for a Senior Property Manager to join our team. The role is based in Cardiff.

What are we looking for?

We have big growth plans, and we are looking for ambitious, knowledgeable individuals who want to grow with us and share in the success. Experience in the industry is advantageous, but more important is the right person, who is a team player who will go the extra mile.

Main Responsibilities of the role:

You will have a portfolio of “key” landlords where you may handle maintenance queries and tenancy deposit returns as well as ensuring that tenancy start and ending procedures are managed correctly. You will also provide support to the team of property managers, ensuring that we are delivering a high standard of customer service to landlords and tenants.

The Role – Property Manager:

  • Portfolio management; be directly responsible for landlords with large portfolios, liaising on maintenance items or other issues relating to their properties
  • Act as team leader support for the team, helping to resolve queries to achieve satisfactory resolution for all parties
  • Manage disputes and complaints and respond to as appropriate.
  • Audit the portfolio for compliance with gas, HMO and other legislative requirements
  • Help to develop individual and team knowledge
  • Advise landlords and tenants on legal regulations.
  • Deal directly with tenant bond deposit returns.
  • Coach and guide the team advising how to handle more complex issues

What’s on offer to you?

  • Training and qualification opportunities to enhance the package
  • Additional training bonus for Continuous Professional Development (CPD)
  • 24/7 access to a GP for you and your household with a private healthcare plan after 1 years service
  • Discounts on high street brands, fitness clases and other perks
  • Additional days leave including your workiversary and a Duvet Day every year
  • Hybrid Home-working option (1 day a week)
  • Cash and voucher bonus schemes
  • Holiday rollover
  • Cycle to work scheme
  • Subsidised public transport scheme

Qualities/experience of the right candidate

  • Leads by example
  • Excellent customer service skills and has a proven track record/background within a service industry.
  • Excellent communication skills
  • A team player
  • Ability to prioritise workload and meet strict deadlines
  • Organised with good attention to detail
  • Takes ownership and resolves issues swiftly

We are an Investors in People accredited organisation and we support individuals who want to progress in their career.

Equal Opportunities: Seraph Property Management are an Equal Opportunities Employer and we welcome applications from all sections of the community.

Job Types: Full-time, Permanent

Salary: £25,000.00-£28,000.00 per year


  • Additional leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Health & wellbeing programme
  • Private dental insurance
  • Private medical insurance
  • Store discount
  • Work from home


  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Commission pay
  • Loyalty bonus


  • Property Management: 2 years (preferred)


  • Drivers License (preferred)
  • Rent Smart Wales Training (preferred)

Work Location: In person

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